Privacy Policy

1. Information We Collect

We may collect and process the following information:

• Personal details such as name, email address, phone number, and billing/shipping address

• Payment information (processed securely by third-party payment providers)

• Order and transaction details

• Communication records (emails, contact forms, customer support)

• Technical data such as IP address, browser type, and device information

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2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Manage payments, refunds, and customer support

• Communicate with you regarding orders or enquiries

• Improve our website and services

• Comply with legal and regulatory obligations

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3. Payment Processing

All payments are handled securely by trusted third-party payment providers such as Light Speed, Stripe, Square, SumUp, or PayPal.

We do not store or have access to your full card details.

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4. Sharing Your Information

We may share your data only when necessary with:

• Payment service providers

• Delivery and logistics partners

• IT and website service providers

• Legal or regulatory authorities where required by law

We never sell your personal data to third parties.

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5. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Your data is stored securely and only retained for as long as necessary to fulfil business or legal requirements.

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6. Cookies

Our website uses cookies to improve functionality and user experience.

You can control or disable cookies through your browser settings.

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7. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where legally permitted)

• Object to or restrict processing

• Request data portability

To exercise your rights, please contact us using the details below.

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8. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

A RAO LTD

📧 Email: info@araoelectronics.co.uk

📍 Registered Office: 503 Cranbrook Road, ilford, IG2 6ER

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.